Description
Summary of qualifications * Over Eleven years' experience in the IT Industry and fifteen years' experience in the Telecommunication Industry. * Proficient in desktop support and advanced knowledge of Microsoft operating systems. * Knowledge and Experience with MS 2003 Server Active Directory. * Currently supporting Cisco 7609, Tellabs 8840, 8860, Alcatel-Lucent 7670, 7750, IP/AT, Multi-Service Routers, and Cisco 2941, Tellabs 8605, Alcatel-Lucent Smart Integrated Access Devices. * Extensive knowledge and experience proficiently handling complex projects under extreme time constraints. * Excellent problem solving skills to include analyzing issues, defusing potential problems, and assisting in effective problem resolution. * Consistently demonstrating my leadership and training abilities while working independently, as well as within a team structure. AREAS OF EXPERTISE: * Design, install, and support LAN/WAN * Build, configure, and troubleshoot personal computers * Managed and Trained employees on various projects. * Wireless network configurations. * Voice, Data, and Fiber cable installation, Patch Panels. * Advance customer service training. Technical Proficiencies Platforms: Windows 9x/NT/2000/XP/Vista/Windows 7, 8. MS 2003 server, Linux (Red hat),
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