SUMMARY Quality Assurance Auditor - Extensive experience in evaluating programs performance to SEI CMMI model and ISO 20000 (ITIL) standards, performed internal process audits, and participated in CMMI SCAMPI assessments. Created and led cross-functional teams to initiate change and implement process improvements. Universally recognized reputation for integrity, leadership, service, diplomacy, and strong customer focus. Perceptive and discerning while analyzing issues and in developing creative solutions to program and organizational challenges. HP Enterprise Services Camp Hill PA 2010-2016

Highlights:

• Quality, Risk, Configuration Management
• Acceptance Testing
• Audit
• CMM (Capability Maturity Model)
• Configuration Management
• Configure
• Data Analysis
• ISO
• ISO 9001
• Leadership