PROFESSIONAL SUMMARY: A goal-oriented professional majoring in accounting, who has over 20 years of financial and professional experience, with extensive experience in commercial loans, customer service and management. An effective communicator with customers, possessing a high level of expertise in loan processing, financial statements account management, analysis and customer contact management including the expeditious retrieval of customer information. Completely comfortable in interacting with all levels of an organization and public. Inclusive of excellent problem solving, critical thinking and negotiating skills, with the ability to make decisions independently and quickly with minimal escalations. AREAS OF EXPERTISE: * Accounting * Commercial Loans * Staff Training * Automatic Clearing House * Customer Relations * Accounts Management * Corporate Relations * Scheduling & Planning * Customer Service * Funds Transfer Operations * Processed Data Retrieval * Investigative Procedures * Sales Strategies * Account Analysis * Treasury Services * Fraud Identification * Financial Reconciliation * Settlement Procedures * Wealth Management * Client Services * Mortgage * Call Center Environment * Cash Processing Procedures * Customer Loyalty * Supervision * Critical Thinking

Highlights:

• Management
• Problem Solving
• Services
• Training
• Complaints
• Customer Service
• Financial
• Financial Statements
• Reconciliations
• Teller
• Problem solving