Description
QUALIFICATIONS & ACHIEVEMENTS * 9 years experience in retail store operations and customer service in a high-end fashion field. * Responsible for effective and efficient daily operations. * Proven track record in projections, staffing and budgeting standards for success and continuous improvement. * Highly organized, focused and flexible with exceptional priorities to facilitate and coordinate multiple tasks and provide meticulous follow-through and attention to detail. * Skilled in team-building, training and managing personnel. * Excellent problem solver and communicator high energy and vision with a commitment to the customer as #1 priority. * Bilingual English/Spanish. PROFESSIONAL SUMMARY Professional retail store manager and team leader. Sales goal oriented and accountable for customer service, merchandizing directives and training. Experience in training, personnel management, client management, and customer service support. Hands on manager and critical thinker who provides support to develop expertise and productivity within the team. Empowered and highly motivated individual. Excellent communication and relationship-building skills and a team player with a desire to succeed. in 5,800sq ft. 15-20 employees * Focused on clienteling and maintaining a clientele penetration of 70% or higher consistently since 2012. * Accountable for sales performance, growth and profitability, customer satisfaction, merchandising standards, store operations and the training and development of all staff. * Developed and retained high quality management and associates with succession planning. * Exceeded in shrink results consecutively in the district since 2012. * Train, develop and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the best customer experience. * Controls company assets by meeting all loss prevention measures by complying with company policies and procedures. quarterly visits by continuous support and development of staff with succession planning. * Ensured proper staff planning according to budget. * Hire new talent to elevate productivity and efficiency. * Actively work with the management staff to ensure retention continued growth and development. * Oversee product placement with department managers to ensure profitability.
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