Team Lead Bureau of Motor Vehicles September 2010 to July 2016 Decreased error rating and return phone calls for the department increased productivity as Team Lead. Helped co-workers increase their productivity and reduce error through modeling and supporting desired behaviors. Explained standard operating procedures to branch managers statewide. Corresponded with medical facilities to decrease returned physical examination reports and certifications to prevent commercial drivers from getting disqualified. Worked daily with uploaded pdf documents through FORTIS and Microsoft Office Word Excel and Outlook. Answered Director and Supervisor's phone when not available. Working and corresponding with other states state agencies and The Department of Transportation's Federal Motor Carrier Services Division. Complied with Federal and State Rules and Regulations.

Highlights:

• Quality
• Quality Assurance
• Quality Control
• Microsoft Outlook
• PDF
• Physical Examination
• Project Management
• Team Lead
• Management
• Microsoft