PROFILE Highly accomplished IT professional with over 20 years proven record of facilitating corporate success through effective direction of technology programs, teams, and departments. Expertise in overseeing enterprise system support, infrastructure and Datacenter operations, account management and project management. Adept at technology deployment, change management, and problem solving. Strong background in continuous improvement. IT Operations ( Project/Program Management ( Change Management ( Leadership ( SLAs ( Service Delivery ( Relationship Management ACCOMPLISHMENTS * Hand picked to be part of a 15 member project team out of a field of 350+ candidates. * Served as Senior Computer Technician on the Nights/Weekends shift with a customer satisfaction rating of 4.89 out of a possible 5. * Promoted to Account Lead and co-led the successful implementation of a new account. * Completed a FDDI fiber optic network upgrade ahead of schedule, saving the US Government $100K.

Highlights:

• Microsoft Windows Servers
• Dell IT Assistant
• Troubleshooting
• ITIL
• Dell chassis & servers
• HP OpenView
• HP chassis & servers
• Microsoft Windows 9x
• bladelogic
• Novell Netware