Obtain a position within an established company where I can utilize my experience as a Service Director and apply my skills and knowledge in documenting service requests, customer relations, employee management, warranty management, and repair facility operations. * * Experience * * SERVICE DIRECTOR, MIDWAY CHEVROLET 2014 - 2017 Supervised Office personnel ensuring all duties were performed accurately and timely. Trained and maintained excellent interpersonal and communication skills that complement prove creative problem-solving capabilities along with Customer conflict resolution Created a Business Develop Center, Interviewed and hired the service representatives' Managed development of the Service department menu and brochures. Created Pay plans, Customer service Advisors sales tracking spreadsheets. Implemented Service technician teams and team tracking spreadsheets. Organized and scheduled employee training schedules. Supervised General Motors loaner car program (DRAC) * * SERVICE DIRECTOR, SANDS MOTOR COMPANY 2008 - 2014 * I was transferred back to the Glendale location after opening Sands Chevrolet Of Surprise due to the declining sales and to revitalize this location. I assumed the Service Director responsibilities along with organizing the Used vehicle reconditioning department. Service Director, Sands Chevrolet of surprise LLC. 2003 - 2008 Supervised the design, planning, and the opening of the new location, Sands Chevrolet of Surprise. Analyzed problems and anticipated project needs Extensive responsibilities in operations management Supervised office operations and coordinated work schedules Supervised and trained Customer service representatives to ensure that workflow met high company standards Interviewed and hired needed personnel for the new store. * Trained and maintained excellent interpersonal and communication skills that complement prove creative problem-solving capabilities along with Customer conflict resolution * Service MANAGER, SANDS Motor Company 1996 - 2003 Supervised Office personnel ensuring all duties were performed accurately and timely. Reported and tracked daily revenues. Modified time lines and work schedules according to company needs Coordinated and trained Employees' on the importance of Customer satisfaction. Dealt tactfully and effectively with challenging Customers. Monitored and tracked factory warranty and 3rd party receivables *

Highlights:

• Customer Relationship Management
• Management
• Phoenix
• Automotive Service Mangement
• Microsoft Office
• ADP & Reynolds &Reynolds
• automotive
• management
• store manager
• manager
• retail manager