SKILLS SUMMARY Over 20 years' experience interpreting enterprise technology for end users from mainframe software applications to program management, ERP and CRM applications Expert Change Management Agent specializing in mergers, acquisitions, and common enterprise changes leading major integrations of business process, tools and technology. Highly energetic, generous, and results oriented management professional Outstanding worldwide customer satisfaction, creating a reputation for helping organizations improve productivity through communication, process, and tools Successfully managing over 100 program implementations with 100% customer satisfaction Enterprise implementation solution experience includes JD Edwards, Oracle Transportation Management, and many .NET custom solutions and integration, Microsoft Project Professional, Project Server, SharePoint, Business Intelligence, SalesForce, Learning Management Systems (LMS), and WorkForce Software, with many successful migrations. Oracle modules and work areas for major enterprise deployments included G/L, AR, AP, Credit & Collections, Procurement, Manufacturing, Inventory, Transportation and Sales Order Management. Programs range in size from six months to four years, budgets exceeding $25 million dollars, and team size varies from five to more than fifty. Expert leader in project management methodologies with over 20 years' experience with mentoring project and program managers, initiating several dozen PMO's across various industries. Assemble and manage project teams for successful delivery Help team members discover potential to meet and exceed customer expectations with their skill and willingness to deliver leading and mentoring the team and other staff members into career advancement by inspiring the use of the individual's natural skill and personality. Visionary goals include meeting or exceeding customer expectations and increasing efficient communication and camaraderie between stakeholders and project teams. Ability to review and understand any software application quickly and efficiently to the extent of performing gap analysis, establishing business process, change management, knowledge management, training needs analysis, and creating role-based training materials.

Highlights:

• Change Management
• Change Manager
• Deployment
• Implementation
• Program Management
• Process Improvement
• Enterprise Technology
• Business Process
• Mergers
• Acquisitions
• Technology Implementation
• Program Manager