Description
Qualifications * Certified IT professional with extensive understanding of computer technology, with well over 15 years' hands on experience ranging from hardware, software and network setup, basic web site design using HTML in Notepad. * Hands on computer repair and setup experience consisting with a background of technical support, ranging from desktop, laptop and tablets. * Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. * Ability to work independently and manage one's time. * Knowledge of mutable desktop applications, configuration management software, desktop communications software, proficient with mutable operating system and internet directory services software. * Experienced in Network setup and repair ranging from DSL, cable modem, FireWire, Wi-Fi wireless. * Linux base OS system setup and install using basic operation as (root), systems used, Sun, Red Hat, Backtrack, Kali. * Other Linux based operations include, testing for bugs, network configuration to protocol, firmware and patch update to wide range printer controllers, run on Sun systems at Xerox. * Experienced helpdesk support technician. * Microsoft Office Certified, proficient in Word, Excel, Access, PowerPoint, Outlook, One Note, etc. * Detailed in the processing of information. * Experienced customer service representative providing quality customer support. * Certified, CRT Data Entry Clerk, key board proficient (Alfa/Numeric). * Certified, Information processor.
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