Summary - 30 years of Management and Leadership. - 18 years with Prince/Johnson Controls. -Owner/Operator Of 3-Kilwin's Chocolates Franchises (1986 - 1993). -Process driven Leader and Manager of cost savings and strategic business growth. -Dedicated [Global Infrastructure/Client Services Manager] well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Accomplishments -Three time recipient of Leadership award since 2008 (Knape and Vogt) -Grew business from 150 million to 340 million since 2008 (Knape and Vogt) -Successful managed 7000 employee base of Support (Hardware and Software) (John Controls) -Completely re-structured Infrastructure and Data Center to Cloud and Virtual state (Knape and Vogt) -Strategic management of Global Operations in Canada, Taiwan -Implementation of former Nortel phone system to VoIP Cisco (400 end-users) (Knape and Vogt) -Successful implementation of Oracle g11 to environment with replacement of outdated IBM mainframe system (Knape and Vogt) -Cost savings over fiscal years bringing in IT spend only 1.3% of the overall company budget (Knape and Vogt) -Successful implementation of "fiber" and 100 mg Internet service to Corporate environment and subsidiary teams across Enterprise -Complete success of current support structure and process across entire Enterprise (Knape and Vogt) -Successfully built and moved production and Infrastructure facility's from Canada, Las Vegas, Indiana to Grand Rapids (Knape and Vogt)

Highlights:

• Internet
• Network Security
• Networking
• Security
• Control Systems
• Diagnostics
• Quality
• Quality Assurance
• Quality Control
• Infrastructure
• Management