Description
SUMMARY (NETWORK ANALYST) Dynamic, Insightful, and results-driven network operations specialist with notable success directing a broad range of corporate computing protocol initiatives. Delivers process focused strategies while participating in planning, analyzing, and implementing solutions in support of business objectives. Hands-on and experienced personnel, equipped with proven expertise in network management, operations, testing, support and system analysis. In-depth understanding of escalation methods, notifications, vendor interface for problems, IE: circuits, scheduled maintenance to company leased circuits, break/fix of circuits, up to turn-up and decommissions. Proactive network analyst with the proven ability to conduct in-depth consultations with segments, frontline personnel's to reach desired individual and specific management objectives. Advanced and Effective communicator with excellent planning, organizational, and negotiation strengths as well as the ability to lead, reach consensus, establish goals, and attain results. Determined to implement earned skills and knowledge for the rapid growth of the prospective organization by working effectively and consistently. AREAS OF EXPERTISE * Ticketing and Escalation * Information Security * Disaster Recovery * Service Request & Delivery * Break/Fix investigation * Network Monitoring & Configurations * Network Verification Testing * IP Address Operations * Technical Support Services * Regulatory Compliance * Excellent Customer Service * Team Based Learning * Process Improvement
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