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Tracy R

Customer Service Representative - 16 Years of Experience - Near 27409

Occupation:

Customer Service Representative

Education Level:

Associate

Will Relocate:

YES

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SUMMARY * Excellent communication and organizational skills, with a strong focus on customer relationships. * Highly efficient in collaborating with a variety of health care team members and all levels of management. * Creative approach to problem solving and ability to shift priorities and multitask while exceeding task expectations. * Supervision and mentoring of team members to ensure compliance with company procedures and processes. * Former Transplant Coordinator responsible for tracking transplant status through communications and coordination with local transplant facilities and initiation of appropriate and timely action. * Knowledgeable in current procedural and medical terminology, ICD-9 Coding and medications. * Coordination between insurance providers and pharmaceutical companies to determine treatment types that provide best outcomes and/or solutions. * Nominated for Top 10 finalist for the 2012 Nursing Distinction Award of the Triad area.

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