269 Sales Representative for HP computer contracts services, automotive electronics, answering incoming customer calls, faxes, e-mails and EDI orders. Independently resolve related customer issues on the phone. Identify customer's technical needs on automotive applications. Review all orders for trends, inconsistencies and typical customer ordering patterns. Responsible for identifying and resolving freight issues, wrong account issues, pricing discrepancies and quality issues. Make independent decisions and follow up on all issues to ensure customer satisfaction. EZARA S. MADDOX - 5310