Description
At CSE Insurance Group, I worked in several different positions before my last held position as a Business Analyst. I started my career at CSE Insurance in the Underwriting Policy Processing Department where New Business was received from agents and data entered into the policy rating system. My job duties included data entering new business received from agents. Going over risk details and matching rates quoted by agents was a primary job function. Collecting Underwriting data for senior underwriters and working closely with Marketing Department on improving new business submission process by agents. One of the major areas of my duties was to ensure correct policy forms were attached to the New Business package mailed to insured's. I was then promoted to Senior Customer Service Analyst where I was directly dealing with Agents over the phone in obtaining Underwriting requirements for New Business submitted. I was also working directly with the Marketing Department on improving New Business submission by agents and being a critical member in marketing projects. Dealing with DOI complaints received from the Compliance Department and responding back was also part of my duties. Taking supervisor calls for Insured and Agent complaints and resolving the issues was part of the daily job requirement. I was recommended and promoted to a Business Analyst position in the Information and Technology Department at the Company where I further enhanced my knowledge on implementing product enhancement and modifications. I played a key analyst in the transformation of CSE's Line of Business Owners, Planned Unit Development, PRP and COMPAK Products to an internet based rating system. Since implementation of CSE's commercial line of products, I have been involved in the enhancement and trouble shooting of product bugs and delivering fixes. I have being working in the Personal/Commercial Lines Insurance Industry since 2002. My expertise includes Business Analysis, Data Analysis, Data Processing, Customer Relations, Marketing, Underwriting New Business, and Field Operations. Being in the Insurance Industry for over 15 years now, I have built a very strong knowledge of how Personal and Commercial Lines Insurance Company evolves and adapts to Market changes and plan strategically to meet the demands of the New Generation of clients while adapting to newer strategies and technology. Companies are now driven towards data analytics for decision making and releasing products to consumers that are bound to have successful results. Over the years I have gained enough experience in decision making and putting together projects that deliver profitable results for the Company. Agile methodology has lead to many successful projects in my career and I continue to enhance my knowledge toward new methods and techniques to produce successful deliveries of Projects I am assigned.
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