Description
Professional Qualifications Overview I am a highly experienced hotel General Manager with a proven track record of successful business operations including multi-unit management. With an extensive background in all aspects of 3 and 4-star hospitality operations which include Four Seasons, Adam's Mark and Starwood hotels, my dedication to creating this success was accomplished by fostering a customer-focused team oriented culture throughout every echelon of the organization. With strong executive leadership and motivational skills and a proven ability to quickly build relationships, I can construct rapport, gain trust, train and empower people at all levels. Adept at being able to communicate and interact effectively with ownership, senior management, peers, associates, and customers. Recognized for my commitment to doing the job right and having a passion for providing excellent customer service in order to achieve the financial business objectives. PROFESSIONAL PROFICIENCIES * Multi-unit Multi-state portfolio management including renovations, disaster recovery and brand conversions * Complex problem solving skills through defining, analyzing and then implementing strategic solutions * Strong business acumen with uncompromised integrity * Ability to deal with ambiguity, inconsistency and shifting directions due to fluctuating market conditions * Strategic Action Planning and development via goal-setting in collaboration with leadership teams * Team development including succession preparation as well as coaching and counseling * Aptitude to prioritize and re-prioritize as needed to meet changing business environments, objectives and requirements * Dedicated to continuous process management improvement by leveraging client feedback to improve service * Excellent motivator, facilitator, communicator and visibly approachable at all levels * Critical, forward thinker with the ability for independent judgment and decision making * Refined analytical skills when evaluating fiscal planning, budgeting and marketing plan preparations Leading Teams to Deliver Business Results * Ensured enterprise values were in alignment with all corporate and ownership goals and initiatives. * Developed and communicated annual business plans throughout multiple levels within the organization. * Directed and evaluated personnel to ensure the achievement of business objectives. * Assessed business environment trends on an ongoing basis to determine if any strategic plan modifications were necessary. * Encouraged and supported all goal-oriented team efforts acknowledging the victories while advocating a "celebrate successes" attitude prevailed in every department.
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