Profile Talented Customer Services Professional with 10+ years of experience in the IT and service industries. Consummate professional who consistently delivers high quality results and is recognized for the ability to develop strong and productive partnerships with business clients. A persuasive and skilled negotiator with outstanding communication, client service and relationship management skills. Successful in challenging and demanding environments - committed to getting the job done. Ethical with a high level of personal integrity and commitment. * Vendor Management * Quality Assurance * Customer Focused Service Delivery * Collections * Assisted Sales * Notary Public, State of PA * Contract Negotiations * Business Partners/Alliances * Inventory Control/ Reconciliation

Highlights:

• Customer relations
• Back Office
• Billing
• Communication Skills
• Contract Negotiations
• Customer Relationship Management