Summary I have 5 years experience as a Customer Service Representative. Qualifications Inbound and Outbound Calls Cancelled Accounts Speak with customers by phone Provided information about products and services Took and recorded orders received and processed incoming phone calls from customer or client base recorded details of customer transactions, inquiries, complaints and comments prioritized data entry daily to ensure customers' needs were met ensured that appropriate changes were made to resolve customer concerns effectively indentified customer concerns of the phone determined charges for services requested referred unresolved customer grievances for further investigation responded to customer inquiries.

Highlights:

• Complaints
• Data Entry
• Services
• customer service
• call center
• product demonstrator