Interviewed hired and trained new customer service representatives Developed implemented and monitored programs to maximize and manage customer service Maintained good public relations with customer base through direct communications Addressed negative customer feedback quickly and directly to ensure retainment Developed and implemented policies and procedures to improve customer retention rates Managed departmental expenses to ensure remaining within budget allocations Communicated clearly defined expectations with technicians to ensure efficiency Recommended changes in any opportunity to improve efficiency accuracy or responsiveness Generated and provided daily reports and order acknowledgements to appropriate personnel Increased service quality and sales by developing a strong knowledge of company products & services Interviewed hired and trained new quality technicians Addressed customer questions and complaints in a timely manner and so as to maximize retainment

Highlights:

• Complaints
• Hydraulics
• Management
• Policies and Procedures
• Public Relations
• Recruiting
• Scheduling