AREAS OF EXPERTISE * Exceptional Presentation Skills * Change Reviews & Release Management * Business Process Modeling & Notation (BPMN) * Joint Application Design & Requirements Facilitation * Software Development Lifecycle * User/Employee Training, Guidance and Mentorship * Superior Customer Service and Support * Project Management * QA Test Cases and Review Sessions * User Acceptance Testing & Defect tracking * Functional Design Specification Documents * Business Requirements Documents FEATURED TECHNICAL ENVIRONMENTS/APPLICATIONS & PROFENCIENCIES________________ -Oracle Taleo Human Capital Management -Help Desk Authority Incident Management -ServiceNow ALM -MS Project -SharePoint Utilization -MS PowerPoint -HP Quality Center ALM -MS Office Suite (Word, Excel, Visio, Publisher) -SQL Server Reporting Services (SSRS) -MS Visual Studio/Team Foundation Server

Highlights:

• ITIL
• Business Process Modeling
• Requirements
• Use Cases
• Management
• Planning
• Test
• User Acceptance Testing
• Acceptance Testing
• Budgeting