Description
Career Summary: Director of Operation and Brokerage with over 20 years of experience. Versatile professional with management background ranging from $300 million dollar operations to family companies averaging less than $25 million in annual revenue. Ability to manage hundreds of individuals while ensuring timely completion of deadlines, all while remaining on or under budget. July 2016 to March 2017 Brokerage Manager: All State Express Created new operational process and procedures, improved brokerage efficiency Oversee day to day brokerage loads and customer satisfaction Streamlined customer base and developed relationships Tripled size of the partner carrier network Created and streamlined carrier billing process to improve pay terms Agent load count increased 200% Year-Over-Year Revenue improved 350% Year-Over-Year GP Dollars grew 748% Year-Over-Year Maintained average margins of 18.2% Sept. 2015 to May 2016 Director of Operation: Premium Transportation Created process and procedures, which improved operational efficiency in 2016 Oversaw the Sales Dept., successfully implementing an inside sales group within 90 days Sales doubled the number of new non-bid board customers handled year-over-year in 2016 Headed the Recruiting Dept., improving weekly truck counts Responsible for P & L Improved processes, and implemented advertising campaigns Spearheaded the overhaul of the company website which currently is under construction Secured business by making customer visits with sales team Rebuilt the Agent Network to grow the carrier base and increase load count Apr. 2013 to Sept. 2015 Manager of Purchased Transportation: Panther Premium Logistics P & L responsible Managed agent network of 3500 active carriers representing 225,000 trucks Doubled Network size in 2 years - $94,000,000 Maintained carrier relations and carrier recruiting Responsible for carrier risk assessment Provided direct reporting to CEO and COO Created carrier network for Nissan, (largest customer to date) Organized Mexican network for direct deliveries Executed carrier appreciation days Enhanced and updated Panther bid board Offered loads in access of 10,000 per month average May 2012 to Mar. 2013 Operations Manager: Panther Expedited Services Maintained the CPL for of all general operations loads Tracked all general operational turndowns, and implement solutions to decrease percentages Created new floor plan to improve productivity of room Oversaw operational staff of 70 people Interviewed and hired new employees for general operations Rated loads for service numbers Calculated service and reported to management daily Created metrics for employee of the month Generated and administered employee evaluations Implemented a new operating system to run concurrent with existing operating system Nov. 2009 to Apr. 2012 Operations Supervisor: Panther Expedited Services Controlled the cost per load for shift Maintained up to 500 loads a day Made final operational decisions for shift worked Tracked high profile customers and kept daily logs Trained new employees, and fast tracked them to management positions Managed Comdata spending for drivers and vendors Oversaw International loads to Canada and Mexico Improved operational processes to drive productivity
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