Description
PROFILE * 35 plus years of Customer Service experience. * Responsible for Helpdesk support to end users at Boys Town Home Campus, BTNRH and Boys Town remote offices. * Responsible for support of Boys Town network infrastructure working with Nortel Switches and Cisco Routers. * Responsible for the support and configuration of PacketShaper equipement utilizing the usage of bandwidth between the intranet and the internet * Setup and Administrated Microsoft Exchange 5.5 Servers * Setup and Administrated Accounting Servers * Built and managed several Win 98, Win 2000, Win XP Workstations * Remote management of servers and workstations * Created and maintained automated systems for Backup Servers. * CCNA, CCENT, MCSE, MCP+I, MCDST and A+ Certified * Maintained Strong Customer Relations and Support * Backup Exchange 2007 Administrator * Assisted in developing current infrastructure virtual desktop * Responsible for maintaining and IPSEC Vpn's * Setup and maintained VmWare Virtual Server Environment * Setup and maintained Solarwinds Monitoring System
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