PROFILE ADMINISTRATIVE/OFFICE MANAGEMENT PROFESSIONAL Operations/office manager offering experience in the insurance industry (from CSR position to management) with emphasis on improving efficiency, productivity and organizational consistency. Known for resourcefulness in day-to-day operations resulting in cost savings. Excellent skills in the areas of communications, sales and management. Committed professional, continuously keeping current through training opportunities. EXPEREINCE H. LEVENBAUM INSURANCE AGENCY, Dorchester, MA 1999 - 2016 Senior Vice President of Operations * Implemented underwriting program resulting in historic profit sharing payments to the agency. * Rolled over 3 books of business with premium of 10 MIL maintaining over 93% retention rate. * Created system of checks and balances so work could be monitored for quality and quantity. * Modified agency procedures to maintain efficiency and accuracy. * Handled new and renewal commercial accounts. * Marketing of new business averaging over 60 new business policies a month. * Handled weekly payroll & monthly broker statements.

Highlights:

• Insurance
• Underwriter
• Certified Insurance Counselor
• Management
• Payroll
• Underwriting