Summary: I am an Information Technology Specialist with twelve plus years' experience in providing workstation, server and other network equipment configuration, installation and support. In the past my success has been as a direct result of my strong desire to provide the best end user experience I can provide. By focusing on an empathetic approach to the end user's problems and setting their expectation I have been able to improve the user's experience, not only with me but with the overall service they have and will receive from my group. I have supported third party applications as well as core business applications from custom developed solutions to mainstream commercial solutions. I have prepared technical documentation for training new users as well as for maintaining the proficiency of veteran users. I am very proficient in conducting research to resolve technical issues with prompt and thorough efficiency. I have conducted desktop, remote desktop and telephonic help desk support in accordance with the prescribed SLAs. I have interfaced with clients in both consumer and corporate environments, ranging from consumer or support staff to senior level executives all on their personal levels of technical expertise.

Highlights:

• Microsoft Outlook
• Houston
• Personal Computer
• Desktop Support
• Microsoft Active Directory
• Training
• Wireless
• Active Directory
• Inventory
• Network Administrator
• Technical support