Highlights of Qualifications: An experienced leader that is able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential, while working toward common goals. Development and implementation of practical continuous improvement processes. * Effective management of employee performance including appraisals support, training and discipline. * Planning and management of resources to consistently meet production, quality, and cost goals. * Resolution of critical issues in a time-sensitive environment using excellent analytical skills. * Ability to present information for all learning styles in an effective, professional manner. * Methods of designing unique team building experiences in an exciting and dynamic environment. * Created monthly/yearly performance reviews for frontline associates.

Highlights:

• Training
• Customer Service
• Beta Testing
• Corporate Training
• Customer Relationship Management
• Data Conversion
• Documentation
• Information Technology
• Management
• Recruiting