Browse Career Research in Information Technology
Information Technology Career Research
Ford Motor Credit Company
Managed 75 collectors and 4 team leaders. Established pay-for-performance metrics, performance tracking reports, and Reward and Recognition program for coaching call center agents and determining performance ratings for reviews. Incorporated IVR, Predictive Dialer, in-house collection system and Work Flow metrics.
Avg. Salary: $75,000 · Company Rank: Not Available
Ford Motor Credit Company
Led a business analyst team to review current financial contract operations, map processes, analyze them for improvements, create new designs, feasibility studies and cost benefit analyses. Prioritized projects based on return on investment and customer impact. Negotiated with executive management for funding.
Avg. Salary: $75,000 · Company Rank: Not Available
Ford Motor Credit Company
Drove organizational change management initiatives for a new call center of 600 employees, managing Workforce design, space planning, and migration of work from 13 facilities. Was promoted to the Business Analyst role for a special process re-engineering project in Franklin TN in 2005.
Avg. Salary: $75,000 · Company Rank: Not Available
Ford Motor Credit Company
Led a project to design an IVR, Predictive Dialer and PC hardware platform for a European Call Center that serviced customers in multiple languages. Developed the Request for Proposal, analyzed proposals and selected the Implementation Consulting firm. Negotiated with Implementation Consultants to achieve the most cost-effective contract meeting the implementation deadline and budget of $5.8 million Was provided a promot...
Avg. Salary: $75,000 · Company Rank: Not Available
BB&T
Managed numerous projects that brought new credit card products to the marketplace, reduced costs, improved efficiencies and enhanced customer satisfaction. Was recruited by Ford Motor Credit Company to assist with their migration to a call center environment.
Avg. Salary: $75,000 · Company Rank: Not Available
ITT Exelis
Led a Technical team of 5 making hiring decisions, signing time sheets and evaluating performance. As a Project Lead, forecasted, developed and implemented a roadmap, scheduled resources, addressing personnel and/or technological risks. Created and updated documentary support for accountability. Ad Hoc data reporting to aid in technical and strategic decision making of client and upper management. Held weekly status report...
Avg. Salary: $67,500 · Company Rank: Not Available
ITT Exelis
User Interface design; Business Analysis; Programming; Testing; Bug fixes; Documentation; Ad hoc reporting
Avg. Salary: $67,500 · Company Rank: Not Available
National Science Foundation
Maintain the existing software, prioritizing and fixing bugs; deliver the time sensitive bi annual reports; Re-engineer and migrate the legacy system to a new platform: this involved project scheduling, business analysis, requirements gathering, database design, creation and maintenance, user interface design, programming, implementing, testing, user training, presentations, and developing technical and user documentation
Avg. Salary: $67,500 · Company Rank: Not Available
Fidelity Investments
As a Business Systems Analyst responsible for carrying out business analysis and configuration activities using Sungard’s IntelliMatch tool. Involved in developing strategies for efficient operations along with documentation, analysis, reporting (using Crystal Reports) and project planning activities.
Avg. Salary: $65,000 · Company Rank: Not Available
Fiserv
As a manager I was responsible in five software products used for credit union operations. The applications were, home banking, online loan application, teller line transaction processing, in branch loan application applications and a suite of branch operations products. I had 12 staff members reporting to me including both development and test engineers. I was responsible for scheduling work activities and meeting produc...
Avg. Salary: $112,000 · Company Rank: Not Available
