Application Support Career Research and Resources
The Atlanta Journal-Constitution
• Provide second-tier technical support for the 500+ journalists at 10 locations for all hardware and software issues, including desktop and laptop repairs, and peripherals such as monitors, keyboards, printers, mice, projectors, and hand-held devices, including PDAs, cell phones, USB audio recorders and digital cameras. • Conduct user training in software tools and processes. • Test new digital tools and products for usab...
Avg. Salary: $40,000 · Company Rank: Not Available
The Daily Sentinel
Served in increasingly responsible positions in my 11 year career. Promoted from copy editor to news editor to systems editor. As systems editor, from 12/93 to 11/98, I was responsible for the operation and maintenance of the newspaper pagination system, including troubleshooting software and hardware issues. Recommended all hardware and software purchases. Prepared annual budget requests. Also trained users on new hardware...
Avg. Salary: $40,000 · Company Rank: Not Available
Delaware State University
Prepare future teachers and health professionals to use technology effectively.
Avg. Salary: $0 · Company Rank: 4.0 out of 5
CGI Group Inc
Transitioned development work for CACS and ACAPS applications from another offshore service provider to CGI offshore and Troy, AL. Participated in the client / CGI contractual negotiations, managed the establishment of the offshore work environment that met demanding bank security and quality standards. The core team consisted of 11 offshore and 6 onshore staff, and eventually grew to add 13 additional staff including dev...
Avg. Salary: $113,000 · Company Rank: 4.0 out of 5
CGI Group Inc
Managed a development and support team of up to 19 staff responsible for the development of, hosting of, and help desk for the EOTRAC application. Team managed the energy optimization programs implemented by company.
Avg. Salary: $113,000 · Company Rank: Not Available
CGI Group Inc
Contract, budgetary and resourcing responsibility for 18 staff located in multiple geographically located teams to support legacy IT applications and operations of the Davenport and Tennessee plants. Grew the business by meeting and exceeding all written and unwritten KPIs and SLAs.
Avg. Salary: $113,000 · Company Rank: Not Available
CGI Group Inc
Provided quality, testing and release management services for a project that developed software that enabled a nurse to perform simple health checks remotely and record and maintain patient self-medication history.
Avg. Salary: $113,000 · Company Rank: Not Available
CGI Group Inc
Assigned staff to projects, recruited and in-processed new staff, developed and delivered unit management forecast demand reports. Analyzed skill profiles against demand to identify gaps in skill areas, developed training processes, and recruited appropriate personnel.
Avg. Salary: $113,000 · Company Rank: Not Available
CGI Group Inc
Provided thought leadership on quality management processes to internal corporate and external clients. Assisted sales support activities; negotiated KPIs and SLAs which measured business value delivered both by CGI and 3rd party vendors. Monitored process and project processes compliance through conducting regular audits and managed exceptions to resolution.
Avg. Salary: $113,000 · Company Rank: Not Available
CIGNA
Developed design and cost analysis of PC base systems to automate manual operations. Responsible for programming, system test, beta test, and production support. Provided technical support, training, and direction to consultants and team members. Provided production support; communicate problems and resolutions to team members, customer and operations in an immediate time frame. Responsible for scheduling jobs for producti...
Avg. Salary: $0 · Company Rank: Not Available
