Fed Ex Global Technology Center Work Values

Daily Duties at Fed Ex Global Technology Center:

Global product manager responsible for revenue-generating and customer support applications in 26 countries. Program management for innovative B2B and B2C solutions throughout the product lifecycle including research, development, strategic planning, business analysis, journey maps, market research, design thinking, emerging trends, agile leadership, KPI monitoring, data analysis, roadmaps, prioritization, requirement management, and release activities. Developed integrated go-to-market strategies to promote automation usage and reduce customer service calls. Collaboratively worked with the UX team to analyze the customer journey across FedEx.com and determine opportunities for improving the global experience, using personas as the basis for design insight. Honored multiple times for results and teamwork, delivering initiatives with high management visibility while demonstrating ability to collaborate effectively with partners. Directed innovation, engineering, and customer experience for an omnichannel package tracking solution that supported more than 25 million requests a day and reduced customer service costs from $1.36 billion per year to $21.6 million per year.

What they like about Fed Ex Global Technology Center:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Product Development, Business Development, Business Planning, Consulting, Web, Management, Design Thinking, Journey Mapping, Solution Architecture, Internet, Business Cases, Requirements, Agile Leadership, Internet Public Relations, Internet Events, Internet Promotion, Product management, Information Architecture, Usability Analysis, Usability Testing, UX Research, Market Analysis, Innovation

Skills

These are some of the questions we asked our climbers about their experiences with Fed Ex Global Technology Center: