Fed Ex Global Technology Center Work Values

Daily Duties at Fed Ex Global Technology Center:

Global product manager responsible for revenue-generating and customer support applications in 26 countries. Program management for innovative B2B and B2C solutions throughout the product lifecycle including research, development, strategic planning, business analysis, journey maps, market research, design thinking, emerging trends, agile leadership, KPI monitoring, data analysis, roadmaps, prioritization, requirement management, and release activities. Developed integrated go-to-market strategies to promote automation usage and reduce customer service calls. Collaboratively worked with the UX team to analyze the customer journey across FedEx.com and determine opportunities for improving the global experience, using personas as the basis for design insight. Honored multiple times for results and teamwork, delivering initiatives with high management visibility while demonstrating ability to collaborate effectively with partners. Directed innovation, engineering, and customer experience for an omnichannel package tracking solution that supported more than 25 million requests a day and reduced customer service costs from $1.36 billion per year to $21.6 million per year.

What they like about Fed Ex Global Technology Center:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Product Development, Business Development, Business Planning, Consulting, Web, Management, Design Thinking, Journey Mapping, Solution Architecture, Internet, Business Cases, Requirements, Agile Leadership, Internet Public Relations, Internet Events, Internet Promotion, Product management, Information Architecture, Usability Analysis, Usability Testing, UX Research, Market Analysis, Innovation

Skills

These are some of the questions we asked our climbers about their experiences with Fed Ex Global Technology Center: