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American Express Work Values

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Daily Duties at American Express:

 Assisted 100 consumer and premium card members per day with inquiries and concerns to enhance customer satisfaction and increase customer satisfaction ratings by 95%.  Exceeded relationship care goals, ranking in the top 15% in the directorate.  Engaged team members and Platinum directorate by implementing monthly events promoting relationship care, teamwork, and diversity.  Collaborated on a team to identify card member issues, grow and nurture relationships, and ensure customer retention, increasing retention by 80%.  Shared best practices with peers and served as a mentor for 120 new customer care apprentices to enhance staff skill levels.  Delivered extraordinary service, added membership value, increased customer loyalty, and provided a quality end-to-end service experience on every call.  Aided cardmembers across the consumer and premium network with upper-level escalations and peers with assist inquiries to ensure resolution in a timely manner.


What they like about American Express:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.



Skills

Budgeting, Cost Accounting, Cost / Benefit Analysis, Expense Control, Payroll, Reporting, Change Management, Consulting, International Business, Project Management, Restructuring, Start Ups / Turnarounds, Strategic Planning, Process Improvement, Employee / Labor Relations, Recruiting, Training / Development, Policy Development, Talent Management, Performance Management, Employee Engagement, Needs Assessment, IT Strategy, Process Improvement, Deployment / Migrations, Business Development, Account / Territory Management, Client Relations, Sales Cycle Management, Negotiations, Market Analysis, Presentations, Product Marketing, Sales Forecasting, Event Planning, Customer Service, Branding, Public Relations, Merchandising, Distribution, Inventory Management, Logistics, Outsourcing, Procurement / Purchasing, QC / QA, Vendor Relations, Cost Reduction, Ops Management, Process Improvement, Scheduling, Risk Management, Strategic Sourcing

Information about American Express


Company Rank: Not Available

Average length of employment : 5 years

Average salary of employees: $70,000

These are some of the questions we asked our climbers about their experiences with American Express:

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Were your performance expectations clearly communicated?

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Were you recognized for meeting or exceeding expectations?

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Did you feel like your personal contribution was important?

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Was your career path clearly outlined and discussed?

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I would recommend this as a place of employment.
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I believe in the purpose of this organization.
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I would work for this organization again.
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I feel employees are fairly compensated.
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Climbers who worked at American Express had these interests:

Books
Who Moved My Cheese A parable that if you don't adjust to change you will never succeed at anything and simply be caught in a rut.
Websites
Food Network

http://www.foodnetwork.com

Recipes and Entertainment
JD Power

http://www.JDPower.com

Consumer Ratings


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