American Express Work Values

Daily Duties at American Express :

 Promoted to liaise between customer service operations, various organizations and Senior Leadership within the company to mitigate servicing gaps when rolling out 20 new business initiatives from end to end ensuring stakeholder satisfaction.  Leveraged internal data source (Voice of the Card Member) to analyze and drive the site’s strategy for process improvement, ensuring projects were completed on time and under budget to exceed expectations.  Coordinated and facilitated 12 marketing projects and 10 product awareness trainings to decrease servicing gaps.  Conducted 36 new project presentations to Senior Leadership, including reports, decks, and visuals, to support site-level strategies. (i.e. The new Cash Magnet Card, Platinum Card Refresh, Cash Rebate Card Conversion, etc.)  Created 6 trainings for customer care professionals and their team leaders on new project rollouts as needed.  Prepared communications for global distribution to inform customer care professionals of new business initiative rollouts.  Effectively interviewed, hired and managed a team of professionals to carry out business initiative projects.

What they like about American Express :

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Sales, Underwriting, Consulting, Equity, Mortgage Loans, Diversity, Distribution, Real Estate, Support, Product/Project Management, Strategic Planning / Site-Level Strategies, Large Data Analysis, Process Documentation, IT Software Conversion UAT, Agile / Waterfall Lean Methodologies, New Business Development, Prioritizing / Multi-Tasking, Brand Management, Consultative / Solution Selling, object Budgeting, Process Improvement, Technical Skills, Logistics & Supply Chain, Relationship Management, Team Building / Leadership, Documentation Skills, Marketing / Event Planning

Skills

Budgeting, Cost Accounting, Cost / Benefit Analysis, Expense Control, Payroll, Reporting, Change Management, Consulting, International Business, Project Management, Restructuring, Start Ups / Turnarounds, Strategic Planning, Process Improvement, Employee / Labor Relations, Recruiting, Training / Development, Policy Development, Talent Management, Performance Management, Employee Engagement, Needs Assessment, IT Strategy, Process Improvement, Deployment / Migrations, Business Development, Account / Territory Management, Client Relations, Sales Cycle Management, Negotiations, Market Analysis, Presentations, Product Marketing, Sales Forecasting, Event Planning, Customer Service, Branding, Public Relations, Merchandising, Distribution, Inventory Management, Logistics, Outsourcing, Procurement / Purchasing, QC / QA, Vendor Relations, Cost Reduction, Ops Management, Process Improvement, Scheduling, Risk Management, Strategic Sourcing

These are some of the questions we asked our climbers about their experiences with American Express :