Fidelity (Fis) Work Values

Daily Duties at Fidelity (Fis):

Led development and implementation of Six Sigma training, methodology and on-going organizational consulting. Drove a culture of customer-first through standardized processes, strategically aligned scorecards and shared KPIs. • Secured $1.2M in savings for one of the world’s largest financial institutions through a strategic partnership and reengineering of the consumer-facing automated voice response system. • Increased client monthly billable hours by 30% through addressing inconsistent processes, outdated documentation and lack of shared organizational goals and objectives. • Saved $500K annually in Call Center operational costs through the reengineering and realignment of Call Center roles and responsibilities.

What they like about Fidelity (Fis):

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Financial, Financial Services, Services, Documentation, Training, Management, Project Management, Acquisitions, Information Technology, Infrastructure, Six Sigma, Agile Development, Reengineering, JIRA, MiniTab, SigmaXL, Siebel Enterprise

Skills

Process Improvement, People Leadership, Project Management, Acquisition Leadership, Six Sigma, Agile Development, P & L Ownership, Organizational Budgeting, Cost Benefit Analysis, Reengineering, Change Management, MIS, Executive Presentations

These are some of the questions we asked our climbers about their experiences with Fidelity (Fis):