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Loan Depot Work Values
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Daily Duties at Loan Depot:
Provides leadership for maturing Call Center located in three time zones across the USA. Built organizational structure, policies/procedures and guidelines for effective customer interaction and Service Delivery. Authored comprehensive “Service desk Handbook” that encapsulates roles and accountabilities including Continuous Quality Improvement methods and Knowledge Management. • Uses Service Now Enterprise Reporting Tool For Incident/Change/Problem Management • Reports KPI and SLA analytics for support groups within the IT framework • Provides daily productivity performance analytics to Vice President of Information Technology • Responsible for Quality Improvement methodologies via metrics and data-driven evaluation o Expert with MS-EXCEL Functions, Pivot Tables, VB Macros, Graphs/Charts/Reporting • Performs Quality meetings with staff to improve overall incident process and ticket quality • Participates in weekly CAB meeting and works with upper management regarding Critical Priority Incidents “Bridge” calls via Problem Management protocol.
What they like about Loan Depot:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Data Analysis, Data Processing, Engineering, FORTRAN, Fortran Programming Language, Information Technology, Java Programming Language, Oracle, Program Manager, Quality, software, it jobs, ITIL, ITSM, Incident Management, Problem Management, Metrics, Analaytics, KPI/SLA, Service Desk, Project Management, Six Sigma Black Belt, Lean Six Sigma, PMP, Leadership, Verbal and Written Communications, Advanced MS EXCEL User
Skills
Information about Loan Depot
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $100,000
These are some of the questions we asked our climbers about their experiences with Loan Depot:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
