Citigroup Credit Servicess Work Values

Daily Duties at Citigroup Credit Servicess:

Supervise the implementation of statement marketing offers including Bank Cards and CitiMortgage with more than 450 products and 700, 000, 000 statements on an annual basis. Provide expert oversight to a staff of 8 and cross functional re-engineering projects to improve procedures, supervising all revenue and non- revenue driven marketing programs in the monthly statements and Card Fulfillment packages. Play a key role as subject matter expert in process enhancements and automation across multiple channels. Notable Accomplishments: - Successfully exceeded all 2015 goals as outlined in the company's roadmap by managing the Statement Implementation, Metrics / Compliance, and Infrastructure channels, in coordination with the assigned team. - Led the Statement Cross- functional Re-engineering Project launch to deliver improved program processes, which ensured adherence to upfront quality assurance while minimizing downstream quality controls, thereby obtaining the following results: - Increase in speed- to- market for runners by 60%; strangers by 32%; and accuracy by 78%, 50% save in man hours - Introduction of a simplified project management experience to initiate business requirement phase and request of relevant information to reduce clicks- to- enter program by 15%. - Establishment of framework to measure program success in the channel by leveraging test results creating real time metrics to enable program value. -- Spearheaded the development of multi- language support model as a template to be followed by all channels. - - Managed the automation of the card carrier channel into our workflow tool. - Guided the development and launching of the Statement personalized targeting platform that enabled the channel to trigger offers based on transaction, which was forecasted to yield cost avoidance of approximately $960K. Supervise the implementation of statement marketing offers including Bank Cards and CitiMortgage with more than 450 products and 700,000,000 statements on an annual basis. Provide expert oversight to a staff of 8 and cross functional re-engineering projects to improve procedures, supervising all revenue and non- revenue driven marketing programs in the monthly card statements and Card Fulfillment packages. Played a key role as subject matter expert in process enhancements and automation across multiple channels.

What they like about Citigroup Credit Servicess:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Banking Industry, Framework, Management, Metrics, Project Management, Quality, Quality Assurance, Realtime, Test, Long Island, NY, Simplification, Passionate & Loyal, Infrastructure Capabilities, Drive Efficiency and Effectiveness of processes, Identifying opportunities including timelines and processes, Projects, Process and Procedures, resolving issues, challenges, contingencies, innovation, optimization, re-engineer, accuracy, resolutions

Skills

Mangement, Project Management, Re-engineering, Metrics, Client Relationship Management, Leadership and Cross-functional Collaboration, Regulatory Compliance

These are some of the questions we asked our climbers about their experiences with Citigroup Credit Servicess: