Ibm Work Values

Daily Duties at Ibm:

Relocated to Shanghai, China responsible for developing and managing an 80 country - $500+ million P&L IT consulting services business consisting of hardware, software, client consulting and technical training revenue. Developed and led global growth market annual business unit strategies, new product and services development, regional revenue targets, budgets, client solutions and new market investments. Led 690+ direct and virtual IT consultants across 36 countries. Directed and grew client affinity solutions and global consultant capabilities. Managed and led Global IT consultant/engineer recruiting program. Oversaw advanced cross-brand consulting teams with hardware, consulting and software industry Cloud, Big Data, Analytics, SaaS and IoT solutions. Revenue Growth: • $382 million boost in revenue netted in four years by growing the global delivery organization from 16 countries with 190 resources to cover 34 nations with 690+ local resources supporting more than 80 countries, by adding education and conference delivery capability, and by establishing a mobility plan with 30 resources in 34 nations. • $45 million in new hardware sales and a 40% rise in revenue win backs achieved in the first years by creating an Oracle center of competency in India to address the shortage of competitive positioning and solutions, growing the consulting delivery team 200% in nine months. SCOTT WIEN PAGE 2 OF 3 (973) 580-9212 | scottawien@gmail.com • $2 million IT services bid won for a large energy provider in China that included education, system design, consulting, hardware and software services by cultivating a strong understanding of the client’s challenges and goals, hiring a business transformation expert and securing agreement on the process. • 31% escalation in partner channel revenue appreciated by assembling, hiring and implementing a dedicated, external channel sales team of 35 professionals focused on integrated service value-added resellers (ISVs), managed services providers (MSP), business partners and education providers. New Client Service Offerings: • 80% improvement in site usage and a 10% upturn in new product education revenue gained by launching a client share forum on a private, internal social media platform that presented clients and consultants access to FAQs, tips, hints and product news with the ability to share information on new solutions, technology and environments. • 60%+ growth in revenue generated by the end of year one by collaborating with the business transformation architect to design three new offerings focused on the executive c-suite consultants to align the client business strategy with the value of IT using proof of concepts, workshops, briefing and technical education. • 22% spike in services sales accomplished by using agile development strategies to define and deliver new product hardware, software and consulting offerings. Client Satisfaction Improvement: • 38% increase in business unit revenue and a two-point boost in client satisfaction attained by engineering a services sales utilization giveback program that leveraged consultant and client relationships for recommendations and referrals on new hardware, software and consulting opportunities. • 20% reduction in complaints, a 12% boost to client repeat business and a 5%+ hike in client satisfaction realized by designing a post-engagement 30 to 60 day personal consultant client follow-up program to confirm client fulfillment, built trust, solidify relationships and avert any critical situations. • 17% upsurge in signings reached by restructuring account support, technical leads and giving the client an in-depth technical education on key business applications. Cost Control: • $1.7 million positive revenue transformation and a 50% drop in costs obtained for a growth market education and training business via a multichannel remote delivery model. • 33% savings in delivery expenses and an 8% addition in revenue grasped by introducing remotely delivered, cost-effective product check / performance offerings.

What they like about Ibm:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

IBM, Client Services, Data Migration, Services, Professional Services, Technical Support, Cost Control, Agile, Startups, Development, Services Delivery, Sales, Key Note, Human Capital Management, Client Loyalty, Client Success, Customer Services, Client Retention, Business Partners, Strategy, Cloud, SasS, IoT, EMC, Mainframe, Salesforce, Netsuite, Oracle, SAP, CRM, Cognos, Hadoop, Technical Training, Content Delivery, Services Development, New Product Launch, Marketing, Customer Service, KPI, Program Managent

Skills

Channel Development, Strategy, Services Delivery, Client Executive, Client Enablement, Sales, P&L, Operations, Program Management, Project Management, Business Transformation, Professional Services, Agile

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