Ntelos Wireless Work Values

Daily Duties at Ntelos Wireless:

Strategic and tactical program leadership for enterprise projects, revenue assurance, OTC and customer lifecycle management. Leadership dimensions included direct responsibility for 100+ personnel and annual budget of $15M+. Relationship management for 20 key business partners utilizing three models including Business Process Outsource (BPO), hosted application service (SaaS) and service bureau. Sarbanes-Oxley (SOX) representations for usage based revenue streams and wholesale billing totaling $420 million annually. Weekly, monthly and quarterly reporting to C-level Management. Cross-functional project management and analytics for Sales, Marketing, General Care, Engineering, Finance and IT Agile programs to drive market penetration and operating margins while executing a balanced scorecard strategy. Provided transition management to support commercial expansions (product/service/network), business process improvements and new business applications. Program alignment, policy administration and operational leadership for Sales Performance Management analysis, Industry Customer Quality trends, Customer Qualification, Consumer Billing (B/OSS), Fraud/CALEA Management, Payment Channel Partners, Strategic Partner Wholesale Billing (Sprint), Indirect Agent Order Administration, and revenue recovery. Developed Key Performance Indicators (KPI) to track changes in the business and SMART goals to drive business improvements. Incorporation of Voice of the Customer (VOC), Consumer Behavior Analytics and Critical to Quality inputs to structure Customer Experience and Operational Excellence agendas along value streams according to ROI and strategic value. Champion/Challenger (A-B) proof of concept campaign management. Developed optimization plans within programs to drive continuous improvement of call center operations including Retention, Technical Support and Payment Services teams. Mentoring and career plans for direct reports and key performers.

What they like about Ntelos Wireless:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Program Management, Project Management, Mergers and Acquisitions, Business Process Outsourcing , Transition Management, Change Management, Customer Lifecycle Management, Revenue Assurance , Budgeting, Southeast US, Southwest US, Operational Risk Management, Business Process Improvement, Action Plan Development, Contract Négociations, PMP, PMI, Stakeholder Management, Project Initiation, Project Planning, Monitoring and Controlling, Project Close, Project Risk Management, Project Procurement, Project Communications, Work Breakdown Structure, Scope Definition

Skills

Program Management, Project Management, Microsoft Office, Excel, SQL, Presentation , Mentoring

These are some of the questions we asked our climbers about their experiences with Ntelos Wireless: