Ntelos Wireless Work Values

Daily Duties at Ntelos Wireless:

Strategic and tactical program leadership for enterprise projects, revenue assurance, OTC and customer lifecycle management. Leadership dimensions included direct responsibility for 100+ personnel and annual budget of $15M+. Relationship management for 20 key business partners utilizing three models including Business Process Outsource (BPO), hosted application service (SaaS) and service bureau. Sarbanes-Oxley (SOX) representations for usage based revenue streams and wholesale billing totaling $420 million annually. Weekly, monthly and quarterly reporting to C-level Management. Cross-functional project management and analytics for Sales, Marketing, General Care, Engineering, Finance and IT Agile programs to drive market penetration and operating margins while executing a balanced scorecard strategy. Provided transition management to support commercial expansions (product/service/network), business process improvements and new business applications. Program alignment, policy administration and operational leadership for Sales Performance Management analysis, Industry Customer Quality trends, Customer Qualification, Consumer Billing (B/OSS), Fraud/CALEA Management, Payment Channel Partners, Strategic Partner Wholesale Billing (Sprint), Indirect Agent Order Administration, and revenue recovery. Developed Key Performance Indicators (KPI) to track changes in the business and SMART goals to drive business improvements. Incorporation of Voice of the Customer (VOC), Consumer Behavior Analytics and Critical to Quality inputs to structure Customer Experience and Operational Excellence agendas along value streams according to ROI and strategic value. Champion/Challenger (A-B) proof of concept campaign management. Developed optimization plans within programs to drive continuous improvement of call center operations including Retention, Technical Support and Payment Services teams. Mentoring and career plans for direct reports and key performers.

What they like about Ntelos Wireless:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Program Management, Project Management, Mergers and Acquisitions, Business Process Outsourcing , Transition Management, Change Management, Customer Lifecycle Management, Revenue Assurance , Budgeting, Southeast US, Southwest US, Operational Risk Management, Business Process Improvement, Action Plan Development, Contract Négociations, PMP, PMI, Stakeholder Management, Project Initiation, Project Planning, Monitoring and Controlling, Project Close, Project Risk Management, Project Procurement, Project Communications, Work Breakdown Structure, Scope Definition

Skills

Program Management, Project Management, Microsoft Office, Excel, SQL, Presentation , Mentoring

These are some of the questions we asked our climbers about their experiences with Ntelos Wireless: