Acp Services Work Values

Daily Duties at Acp Services:

• Responsible for overall Contact Center operations, with a specific responsibility for Membership Services and Emergency Road Service. • Lead a group of approximately 130 employees, including nine (9) supervisors. • Increased membership sales close rate by nearly six percent (6%) in 2012 – 2013. • Launched an aggressive schedule of three (3) new dispatch groups (AAA OK/SD, AAA Hoosier, AAA NCNU) and three (3) inbound ERS call receiving groups (AAA NCNU, AAA MTW and AAA OK/SD) in 2010. • Spent four (4) months in the Fall of 2009 in the Glendale, AZ Contact Center driving operational improvement efforts that resulted in dramatic increases in member and client satisfaction. • Achieved the highest Employee Engagement scores and the lowest attrition rates of all MSC Contact Center Operations.

What they like about Acp Services:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Oklahoma City, Regional Manager, Operations, Call Center, Strategic Planning, Budgeting, Area Manager, Multi-site Management, Facilities, Training and development, Public affairs, Government affairs, P

Skills

Operations Management, Budgeting, Forecasting, Strategic Business Planning, Human Resources, Public and government affairs, Area/Regional Management, Multi-site management, Facilities, Real estate inspection, Microsoft Office

These are some of the questions we asked our climbers about their experiences with Acp Services: