Mondelez International Work Values

Daily Duties at Mondelez International:

(under Cadbury Schweppes) Initially hired to learn Finished Goods (Motts) business and transition the department from Stamford, CT to Plano Texas Initially reported to the Director of Customer Service. Handled all Order to Cash responsibilities for Wakefern, C&S and transportation customers for Motts and Cadbury products. Worked closely with Supply Chain, sale, logistics and distribution to ensure delivery dates and service levels were met. Create documents outlining new SAP procedures for the Motts business. Assisted in the training of new customer service representatives as the confectionery business was brought into Plano. Traveled to PA and NJ to for training on the Cadbury business prior to the integration from Pfizer. Post integration because part of the Grocery team handling Motts and Cadbury and reported to a Customer Service Manager. Consulted with Cash Applications, Credit and Deductions with regards to Account Receivable responsibilities. Contacted customers as invoices were becoming due to ensure service level of 95% paid on time or better. Researched unapplied cash and credits to paid invoices and returns were applied properly so customers on time payment percentage was not affected. Backed up the Sr. CSR when she was out of the office. Became a go to person for the team and other teams regarding the SAP program as well as policies. Promoted to Sr. Customer Service Representative after 11 months.

What they like about Mondelez International:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Manager, Customer Service, Collections, Supply Chain, Logistics, Performance Management, Restructuring, Outsourcing, Change Management, Team Leadership / Motivation, Process Improvement, Policy Development, Client Relations, Product Distribution, Inventory, Project Management, Business Communications, Reporting

Skills

MS Excel , MS Word, SAP, Conflict Resolution, Cusomer Interaction, Oracle, Workforce Performance Builder

These are some of the questions we asked our climbers about their experiences with Mondelez International: