Mondelez International Work Values

Daily Duties at Mondelez International:

(Under Cadbury Schweppes name Promoted from Sr, CSR to manage the customer service team for the confectionery business. Reported to the Director of Customer Service, Credit and Collections. Interviewed and hired new SR.CSR to fill the role I had vacated on the team. Also assisted in the interviewing of over 100 CSR’s and gave input on to which should be retained post company outsourcing to India. Managed a team of up to 14 CSRs located in both Plano, Texas and Delhi India. Assisted with Canadian Customer Service team located in Toronto Canada when needed. Became point of contact for VMI CSR’s located in Parsippany, NJ to assist as needed due to new alignment in NJ office. Created, revised and implemented departmental policies to streamline procedures in both US and Canada. Ran and analyzed month end reports including open orders and invoices. (Under Kraft/Mondelez names) Title changed from Manager to Team Leader based upon parent new company reporting structure. Reported to the Sr. Manager for the Channels business. Initially lead team of 14 Customer Service Coordinators (CSCs) focused on the Convenience Store (C-store) and Specialty business. Created alignment of accounts for transition of work from Plano and Deli CSC’s to Wilkes-Barre CSC’s. Provided input on how the Cadbury business had been handled prior to the integration into the Kraft. Initial point of contact regarding Cadbury business for all CSC’s regardless of account or team. Attended meetings with sales and customers explain changes in policies and route to market for Cadbury as the business transitioned into Kraft distribution network. Post separation of Kraft and Mondelez became initial Customer Service point of contact of new warehouse in Aurora, IL. Attended daily calls with warehouse to address order prioritization, service levels and supply chain challenges. Continued to manage the C-store and Specialty business. Worked closely with sales and the VP of the channel when not able to meet customers dates for promotions due to supply chain challenges. Determined new team structure based upon the needs of the business and workload of each account. Backed up Sr. Manager when she was out on leave. Assisted with the Drug/Value channel when needed. Worked closely with the manager of the McLane team as McLane serviced many of the C- store customers. Worked on project to create new bracket pricing structure for Mondelez International. Attend calls and meetings for sales and customers to explain the new structure and answer any questions.

What they like about Mondelez International:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Manager, Customer Service, Collections, Supply Chain, Logistics, Performance Management, Restructuring, Outsourcing, Change Management, Team Leadership / Motivation, Process Improvement, Policy Development, Client Relations, Product Distribution, Inventory, Project Management, Business Communications, Reporting

Skills

MS Excel , MS Word, SAP, Conflict Resolution, Cusomer Interaction, Oracle, Workforce Performance Builder

These are some of the questions we asked our climbers about their experiences with Mondelez International: