Get Connected Work Values

Daily Duties at Get Connected:

• Developed and executed outbound sales, survey, Call Center and customer retention programs to retain threated customer accounts. • Researched and trained third party partners (24-7 Intouch, CPG, DialAmerica) for account operation support. • Implemented Integrated Voice Recognition digital services sales system into the new system platform. • Developed training solutions for merchants and service providers to increase sales. • Responsible for Training of Order Management Instrument, to provide Merchants and Service Providers a view in to the database to process, place/edit orders, and facilitate customer support. • Trained representatives to handle customer calls, emails, and live chats; place orders; sell services; process rebates, use SQL scripts for client support duties, acquire account statuses from partners, affiliate companies and service providers. • Developed and documented Call Center sales force, Client Support center, Rebate redemption process, Customer Care User Interface, and Client Support Manual. • Documented flow process for a fully functional and database Integrated Voice Recognition system for Internet and Wireless sales. • Created all call queues and verbiage using the Televantage Phone system. • Managed the Better Business Bureau relationship and reconciled complaints. • Established and maintained relationships with all affiliate companies and service provider contacts. • Created and implemented the fraud prevention process. • Identified and optimized the Batch Order Conveyance Processing order history database issues, and website errors. • Reconciled monthly orders placed by service providers to ensure databases were in accord.

What they like about Get Connected:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Sales Manager, Non-Retail Sales manager, Pharmacuetical, Account Manager, Call Center Manager, Regional Sales, Call Center Director, Business Development, Wholesale Distribution Manager, Customer Care Director, Customer Care Manager, Consumer Relations

Skills

Sales, Customer service, Business Development, Consumer Relations, Contract Negotiation, Excel, Microsift Word, PowerPoint, Online Research

These are some of the questions we asked our climbers about their experiences with Get Connected: