Verizon Work Values

Daily Duties at Verizon:

Managed customer service billing research, corrections, contract implementation, claims, dispute resolution and weekly status updates. • Responsible for Service Review/Quality Assurance preparation for billing items and resolution of Open Action Items as it relates to Billing and or Credit research including pulling invoice copies, opening OneView tickets for back office Billing Research, FBS tickets, R2 inquiries and system research (COMs, F&E, NetCap, IXPLus). • Responsible for Credit request creation & research including collecting invoice copies, research, FACT ticket creation, root cause / proactive activity analysis and $100K script creation and settlements including root cause analysis for Late Disconnect credits. • Service Accountability for VEC user mapping, CPNI collection/completion. • Current ILEC technical expert and resource to 30+ member account team for all Verizon ILEC applications and product portfolio including process applications, billing, ordering and repair.

What they like about Verizon:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Project Management, Implementation, Customer Retention, Escalation Resolution, Training, Customer Service

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Verizon: