Verizon Work Values

Daily Duties at Verizon:

Managed customer service billing research, corrections, contract implementation, claims, dispute resolution and weekly status updates. • Responsible for Service Review/Quality Assurance preparation for billing items and resolution of Open Action Items as it relates to Billing and or Credit research including pulling invoice copies, opening OneView tickets for back office Billing Research, FBS tickets, R2 inquiries and system research (COMs, F&E, NetCap, IXPLus). • Responsible for Credit request creation & research including collecting invoice copies, research, FACT ticket creation, root cause / proactive activity analysis and $100K script creation and settlements including root cause analysis for Late Disconnect credits. • Service Accountability for VEC user mapping, CPNI collection/completion. • Current ILEC technical expert and resource to 30+ member account team for all Verizon ILEC applications and product portfolio including process applications, billing, ordering and repair.

What they like about Verizon:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Project Management, Implementation, Customer Retention, Escalation Resolution, Training, Customer Service

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Verizon: