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Verizon Work Values
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Daily Duties at Verizon:
Managed customer service billing research, corrections, contract implementation, claims, dispute resolution and weekly status updates. • Responsible for Service Review/Quality Assurance preparation for billing items and resolution of Open Action Items as it relates to Billing and or Credit research including pulling invoice copies, opening OneView tickets for back office Billing Research, FBS tickets, R2 inquiries and system research (COMs, F&E, NetCap, IXPLus). • Responsible for Credit request creation & research including collecting invoice copies, research, FACT ticket creation, root cause / proactive activity analysis and $100K script creation and settlements including root cause analysis for Late Disconnect credits. • Service Accountability for VEC user mapping, CPNI collection/completion. • Current ILEC technical expert and resource to 30+ member account team for all Verizon ILEC applications and product portfolio including process applications, billing, ordering and repair.
What they like about Verizon:
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
Tags
Project Management, Implementation, Customer Retention, Escalation Resolution, Training, Customer Service
Information about Verizon
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $68,000
These are some of the questions we asked our climbers about their experiences with Verizon:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Verizon had these interests:
| Websites | |
|---|---|
| Amazon http://www.amazon.com |
Online shopping |
| LinkedIn http://www.linkedin.com |
Career Networking |
