Verizon Work Values

Daily Duties at Verizon:

Managed customer service billing research, corrections, contract implementation, claims, dispute resolution and weekly status updates. • Responsible for Service Review/Quality Assurance preparation for billing items and resolution of Open Action Items as it relates to Billing and or Credit research including pulling invoice copies, opening OneView tickets for back office Billing Research, FBS tickets, R2 inquiries and system research (COMs, F&E, NetCap, IXPLus). • Responsible for Credit request creation & research including collecting invoice copies, research, FACT ticket creation, root cause / proactive activity analysis and $100K script creation and settlements including root cause analysis for Late Disconnect credits. • Service Accountability for VEC user mapping, CPNI collection/completion. • Current ILEC technical expert and resource to 30+ member account team for all Verizon ILEC applications and product portfolio including process applications, billing, ordering and repair.

What they like about Verizon:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Project Management, Implementation, Customer Retention, Escalation Resolution, Training, Customer Service

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Verizon: