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Verizon Work Values
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Daily Duties at Verizon:
Managed Verizon VP level and C-Level customer escalations, customer service, data entry, order center training/SME, order tracking, attending customer meetings, service delivery improvement, communications and scheduling. • Received escalations, completed system research to provide order time line, coordinated with internal teams to move projects to completion. • Received customer requests for new / change / disconnect services, worked with global Premier customers to obtain information necessary to proceed with order entry, tracked said orders, escalate as needed, scheduled activations and followed orders through to activation / acceptance. • Work as SME for 100 call center employees / new hires as well as SME for all ILEC orders / issues for department. • Facilitated average of 30 past due / stalled project orders moved to completion/billing per quarter. • Generated an average of $14M in unbilled revenue to bill per quarter. • Salvaged relationships with an average of 5 C-level customers including future revenue opportunities per quarter as a result of my escalations.
What they like about Verizon:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
Project Management, Implementation, Customer Retention, Escalation Resolution, Training, Customer Service
Information about Verizon
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $68,000
These are some of the questions we asked our climbers about their experiences with Verizon:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Verizon had these interests:
| Websites | |
|---|---|
| Amazon http://www.amazon.com |
Online shopping |
| LinkedIn http://www.linkedin.com |
Career Networking |
