Verizon Work Values

Daily Duties at Verizon:

Managed Verizon VP level and C-Level customer escalations, customer service, data entry, order center training/SME, order tracking, attending customer meetings, service delivery improvement, communications and scheduling. • Received escalations, completed system research to provide order time line, coordinated with internal teams to move projects to completion. • Received customer requests for new / change / disconnect services, worked with global Premier customers to obtain information necessary to proceed with order entry, tracked said orders, escalate as needed, scheduled activations and followed orders through to activation / acceptance. • Work as SME for 100 call center employees / new hires as well as SME for all ILEC orders / issues for department. • Facilitated average of 30 past due / stalled project orders moved to completion/billing per quarter. • Generated an average of $14M in unbilled revenue to bill per quarter. • Salvaged relationships with an average of 5 C-level customers including future revenue opportunities per quarter as a result of my escalations.

What they like about Verizon:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Project Management, Implementation, Customer Retention, Escalation Resolution, Training, Customer Service

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Verizon: