Verizon Work Values

Daily Duties at Verizon:

Managed Verizon VP level and C-Level customer escalations, customer service, data entry, order center training/SME, order tracking, attending customer meetings, service delivery improvement, communications and scheduling. • Received escalations, completed system research to provide order time line, coordinated with internal teams to move projects to completion. • Received customer requests for new / change / disconnect services, worked with global Premier customers to obtain information necessary to proceed with order entry, tracked said orders, escalate as needed, scheduled activations and followed orders through to activation / acceptance. • Work as SME for 100 call center employees / new hires as well as SME for all ILEC orders / issues for department. • Facilitated average of 30 past due / stalled project orders moved to completion/billing per quarter. • Generated an average of $14M in unbilled revenue to bill per quarter. • Salvaged relationships with an average of 5 C-level customers including future revenue opportunities per quarter as a result of my escalations.

What they like about Verizon:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Project Management, Implementation, Customer Retention, Escalation Resolution, Training, Customer Service

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Verizon: