Charles Schwab & Co Inc. Work Values

Daily Duties at Charles Schwab & Co Inc.:

Assisted 350+ call center employees with daily general questions or special approvals related to client’s needs and/or grievances. Daily human resources experience managing employees through the full performance management cycle. Handled all team related employee relations, conflict resolution and disciplinary actions while managing my team of 15 employees as well as overseeing three other Saturday teams with a total of 45 additional employees. Served as weekend escalation Manager that handled special approvals, complaints and unfavorable press. Made weekly recommendations to Senior Management regarding hiring new hires, promotions and terminations. On Boarded new reps each month and managed their licensing requirements with regulatory authorities such as NYSE and NASD. Conducted exit interviews. Substantive experience as a Hiring Manager for our new hires and build a broker classes. Interviewed prospective applicants 3-5 times per week. Made hiring recommendations to talent acquisition team. Represented company at quarterly job fairs and hiring events where each Manager would spot screen and interview 100 potential candidates per day.

What they like about Charles Schwab & Co Inc.:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Customer Service Manager, Relationship Management, Coaching, Financial Services Leader, Relationship Manager, Mentoring, Customer Service Supervisor, CC Pulse, Traffic Management, NICE, QASAR, Siebel MARS, QA, Quality Assurance, Branch Manager, Limited principal, NYSE, NASD, Call Center, Call center management, call center manager, call center supervisor, people manager

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Quality Assurance, coaching, mentoring

These are some of the questions we asked our climbers about their experiences with Charles Schwab & Co Inc.: