Charles Schwab & Co Inc. Work Values

Daily Duties at Charles Schwab & Co Inc.:

Assisted 350+ call center employees with daily general questions or special approvals related to client’s needs and/or grievances. Daily human resources experience managing employees through the full performance management cycle. Handled all team related employee relations, conflict resolution and disciplinary actions while managing my team of 15 employees as well as overseeing three other Saturday teams with a total of 45 additional employees. Served as weekend escalation Manager that handled special approvals, complaints and unfavorable press. Made weekly recommendations to Senior Management regarding hiring new hires, promotions and terminations. On Boarded new reps each month and managed their licensing requirements with regulatory authorities such as NYSE and NASD. Conducted exit interviews. Substantive experience as a Hiring Manager for our new hires and build a broker classes. Interviewed prospective applicants 3-5 times per week. Made hiring recommendations to talent acquisition team. Represented company at quarterly job fairs and hiring events where each Manager would spot screen and interview 100 potential candidates per day.

What they like about Charles Schwab & Co Inc.:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Customer Service Manager, Relationship Management, Coaching, Financial Services Leader, Relationship Manager, Mentoring, Customer Service Supervisor, CC Pulse, Traffic Management, NICE, QASAR, Siebel MARS, QA, Quality Assurance, Branch Manager, Limited principal, NYSE, NASD, Call Center, Call center management, call center manager, call center supervisor, people manager

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Quality Assurance, coaching, mentoring

These are some of the questions we asked our climbers about their experiences with Charles Schwab & Co Inc.: