Washington Mutual (Now Chase) Work Values

Daily Duties at Washington Mutual (Now Chase):

First Vice President Consumer Direct Center Manager Chosen to orchestrate vitalization of Loan Fulfillment Operations in the areas of employee turnover, technical system enhancements, and personnel compensation. Coordinated retail inbound/outbound call centers with Affinity Lending. Major Contributions: •Achieved major enhancements in operational performance and profitability. •Generated significant improvements in staff turnover ratio (totaling 45%) with the introduction of communication, staff recognition, and training strategies. •Elevated technical performance by leading large-scale system conversion from desktop to Pronto environments. •Slashed expenditures through strategic planning of employee compensation program restructuring. •Closed more than 7,000 loans in August 2003 ($850M) and 1,247 loans ($146M) in May 2004 - the best closing month following major system changes. •Successfully eliminated underwriting backlog of 3,000 loans in less than 4 weeks. •Cut major expenditures due to Loan Works system flaws by identifying and effectively addressing malfunctions. •Fueled business growth and major enhancements in customer service quality with the implementation of a contest for lead generation in the area of equity loans. •Improved loan delivery operations through resolution of "no cash to close" issues and implementation of training program focused on increasing restricted loan approvals. •Closed more than 7,000 loans in August 2003 ($850M) and 1,247 loans ($146M) in May 2004 - the best closing month following major system changes. •Implemented forensic loan review for post-closed loans to mitigate risk. First Vice President - Administration, Support, and Consulting Services Commanded administration and support of PMO Management operations dispensed by more than 17,000 national loan production and service personnel working from 70 sites. Provided overall management of Disaster Recovery Planning, Business Continuity Planning, and Emergency Action Planning. Supported business plans and systems, identified new business opportunities, and coordinated the integration of new acquisitions into the organization's business model. Ensured continuous delivery of quality support services nationwide targeting loan servicing/fulfillment and consumer direct services. Established and managed the disaster recovery, business continuity, and emergency action plans for 70+ sites. Major Contributions: •Orchestrated a successful effort to implement an affordable lending initiative offered to the African American community in partnership with Johnson Development Corp. (Magic Johnson). •Spearheaded nation-wide loan fulfillment consolidation project encompassing integrations of Long Beach Mortgage, DIME/NAMC, Fleet, Home Side, and PNC. •Revamped performance through successful leadership development, delivering major improvements in the areas of reporting, quality assurance, strategic project initiatives, site administration, business continuity, employee satisfaction, and customer advocacy. •Improved vendor management with the creation and implementation of an access database designed to track statistical information. •Served an instrumental role in major operational enhancements within loan fulfillment centers by supporting development/implementation of a standard operating model. •Impacted staff throughput with the creation and implementation of operational tools, including a second shift guide and site services solution guide. •Received top commendations and awards for superior performance and contributions, including the "Summit Club" award in the 1st year of tenure as well as a myriad of accolades from senior management for "Outstanding" performance reviews.

What they like about Washington Mutual (Now Chase):

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Mortgage Loan Originations, Mortgage Servicing, Vendor Management, Operational Excellence, Program and Project Management, Professional Services, Agile Project Methodology, Customer Service, Call Center, Mortgage Servicing Platform (MSP), Fiserv, Empower, UniFy, SOX, HAMP, HAFA, UMDP, Regulatory Compliance, Financial Services, Software Development, Business Systems Analyst Manager, Contract Review and Negotiation, Creating Business Plans, Project Plans, Executive Presentations, Change Agent, Process Engineering, Visual Basic, SDLC and Waterfall Methodology, Clarity System, Resource Management

Skills

Experienced in Business Development, Experienced in Strategic Planning, Organizational Process Design, Reporting, Balance Sheet Responsibility, Microsoft Office , Bookkeeping, Presentation Skills, Business Writing Skills, Design Organizational Process, Business Analysis, Sales Force Automation, Sales Interpretation , P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Mortgage Executive, Mortgage Originations, Mortgage Servicing, Project and Program Management, Waterfall, AGILE Methodologies, Microsoft Project and Clarity, Operational Excellence, Resource Management, Operations Management, Budget Management P&L, Vendor Management

These are some of the questions we asked our climbers about their experiences with Washington Mutual (Now Chase):