Aaa Auto Club South Work Values

Daily Duties at Aaa Auto Club South:

Managed motivated and coached over 200 employees in a fast paced call center, answering over 1.4 million calls per year with a budget of over $3 million. Handled all member inquiries and complaints related to their accounts. • Instrumental in implementing a new Computer Aided Dispatch (CAD) system, which increased productivity and manageability of the dispatching process. • Increased productivity 15% in less than one year while ensuring quality. • Reduced abandon rates by 60% in one year. • Decreased the center’s overall cost-per-call by 5%. • Improved morale. Service Center Development Manager – Responsible for the coordination and standardization of three phone centers. • Organized and developed a training department to handle all training needs of the centers. • Coordinated the development of a new Disaster Preparedness & Recovery Plan. • Developed and implemented a productivity indicator that measured employee performance. • Developed and implemented two “Employee of the Month” programs. • Instrumental in determining staffing allocations for each center. • Managed the technical support team, which handled all technical problems.

What they like about Aaa Auto Club South:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

KPI's, Leadership, Motivation, Process Improvement, Change Management, Analytical, Innovative, Profitability, Develop, Training, Teamwork, Sales, Customer Service, Budgeting, Staff Retention

Skills

Business Development, Strategic Planning, Organizational Process Design, Balance Sheet Responsibility, Microsoft Office , Presentation Skills, Business Writing Skills, Organizational Process Design and Development , Sales Force Automation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with Aaa Auto Club South: