Asurion Work Values

Daily Duties at Asurion:

• Supervised call center with over 600 employees and a budget of $18M in newly created insurance based call center with 2 locations. • Developed training, new process and procedures, and reorganized both the call flow and personnel. • Motivated and coached staff and drove Service Levels from the high 50%’s to the mid 80%’s on a volume of over 2 million calls. • Improved Quality Scores from 85% to 90% in less than six months and met call center goals in five months.

What they like about Asurion:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

KPI's, Leadership, Motivation, Process Improvement, Change Management, Analytical, Innovative, Profitability, Develop, Training, Teamwork, Sales, Customer Service, Budgeting, Staff Retention

Skills

Business Development, Strategic Planning, Organizational Process Design, Balance Sheet Responsibility, Microsoft Office , Presentation Skills, Business Writing Skills, Organizational Process Design and Development , Sales Force Automation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with Asurion: