Interested in finding more jobs in Columbia, SC? Click Here to create a Climber profile today!
Intertape Polymer Group Work Values
Interested in finding out if you are the type of person this company is looking for? Create an account and take our patented DNA assessment now to see how you compare.
Daily Duties at Intertape Polymer Group:
• Managed four Customer Service locations (3 in USA; 1 in Canada) with up to 50 employees within four strategic functional areas: Industrial, International, Machinery and Retail businesses. • Analyzed call center culture, developed and executed change within call centers from reactionary to proactive style; standardized all customer service functions among the four call sites. • Developed and implemented a new Career Path Program and new Incentive program that included major company KPIs. Turnover improved from 27% to 11% annually. • Drove improvement in call center metrics: Scheduled Adherence improved from 80% to 97%; Quality Monitoring increased from 75% to 92%; Abandon Rates lowered from 18% to 7%; Price Holds decreased from 30+hours to 5 hours.
What they like about Intertape Polymer Group:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
KPI's, Leadership, Motivation, Process Improvement, Change Management, Analytical, Innovative, Profitability, Develop, Training, Teamwork, Sales, Customer Service, Budgeting, Staff Retention
Skills
Business Development, Strategic Planning, Organizational Process Design, Balance Sheet Responsibility, Microsoft Office , Presentation Skills, Business Writing Skills, Organizational Process Design and Development , Sales Force Automation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification
Information about Intertape Polymer Group
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $110,000
These are some of the questions we asked our climbers about their experiences with Intertape Polymer Group:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
|
| Were you recognized for meeting or exceeding expectations? | 0.0 |
|
| Did you feel like your personal contribution was important? | 0.0 |
|
| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Intertape Polymer Group had these interests:
| Books | |
|---|---|
The Servant |
Leadership Book |
| Good to Great |
How to move an organization from Good to Great |
| Websites | |
| News http://www.cnn.com/ |
News website |
| Sports http://www.espn.com |
Sports updates |
| Weather http://www.weather.com/ |
Weather Info |
