Florida Power & Light Work Values

Daily Duties at Florida Power & Light:

Managed motivated and coached over ninety employees along with the Commercial and Residential Sales forces in FPL’s Fort Myers branch office. This included the Front Counter Operations that accepted payments and required proper balancing procedures, along with the Claims Department that responded to damage claims from both customers and contractors. Oversaw a budget of over $5 million. Handled all customer inquiries and complaints concerning customers’ accounts. • Designed and opened a new regional phone center within time and budgetary constraints. • Increased productivity 10% in four months within the organization. • Center was ranked #1, with the company’s two top performers reporting through my organization. • Helped eliminate old procedures that slowed progress and implemented a more empowered workforce. • Established a new budgeting system to more efficiently track expenses. • Created an evaluation sheet for employees to use to rate their supervisors. • Implemented a new sales program into the company and consistently met or exceeded all goals. Customer Service Supervisor – Supervised twenty-two employees, ensuring high quality customer service was delivered and maintained budgets. • Reversed the statistically worst phone group from the bottom to the top position within five months. • Gained control of four previously uncontrollable quality indicators within two months. • Heavily involved in operational activities in TQM, which lead to winning the Deming Prize in Quality. • Instrumental in writing the company’s corporate QID training manual, “Quality in Daily Work.”

What they like about Florida Power & Light:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

KPI's, Leadership, Motivation, Process Improvement, Change Management, Analytical, Innovative, Profitability, Develop, Training, Teamwork, Sales, Customer Service, Budgeting, Staff Retention

Skills

Business Development, Strategic Planning, Organizational Process Design, Balance Sheet Responsibility, Microsoft Office , Presentation Skills, Business Writing Skills, Organizational Process Design and Development , Sales Force Automation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with Florida Power & Light: