Florida Power & Light Work Values

Daily Duties at Florida Power & Light:

Managed motivated and coached over ninety employees along with the Commercial and Residential Sales forces in FPL’s Fort Myers branch office. This included the Front Counter Operations that accepted payments and required proper balancing procedures, along with the Claims Department that responded to damage claims from both customers and contractors. Oversaw a budget of over $5 million. Handled all customer inquiries and complaints concerning customers’ accounts. • Designed and opened a new regional phone center within time and budgetary constraints. • Increased productivity 10% in four months within the organization. • Center was ranked #1, with the company’s two top performers reporting through my organization. • Helped eliminate old procedures that slowed progress and implemented a more empowered workforce. • Established a new budgeting system to more efficiently track expenses. • Created an evaluation sheet for employees to use to rate their supervisors. • Implemented a new sales program into the company and consistently met or exceeded all goals. Customer Service Supervisor – Supervised twenty-two employees, ensuring high quality customer service was delivered and maintained budgets. • Reversed the statistically worst phone group from the bottom to the top position within five months. • Gained control of four previously uncontrollable quality indicators within two months. • Heavily involved in operational activities in TQM, which lead to winning the Deming Prize in Quality. • Instrumental in writing the company’s corporate QID training manual, “Quality in Daily Work.”

What they like about Florida Power & Light:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

KPI's, Leadership, Motivation, Process Improvement, Change Management, Analytical, Innovative, Profitability, Develop, Training, Teamwork, Sales, Customer Service, Budgeting, Staff Retention

Skills

Business Development, Strategic Planning, Organizational Process Design, Balance Sheet Responsibility, Microsoft Office , Presentation Skills, Business Writing Skills, Organizational Process Design and Development , Sales Force Automation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with Florida Power & Light: