West Corporation Work Values

Daily Duties at West Corporation:

Managed the employee relations and management development function for a 5000 employee in-bound and out-bound call center. Core responsibilities included consulting, ADR, legal oversight, mediation, investigations, corporate cost control, acted as company liaison in unemployment hearings, EEOC mediations, and in-house disputes. Developed, and facilitated Management training programs addressing employee relations, legal and regulatory compliance, and other core management and leadership competencies. - 98% success rate in unemployment hearings favorable decisions. - Composed "court ready"responses to 10-EEOC charges in a six-month period, which resulted in zero company impact. - Developed and implemented accelerated management training programs addressing specific problems areas significantly improving manager/employee relations and reduced EEOC claims by 37%. - Gained oversight of an additional call center supporting additional 250 employees.

What they like about West Corporation:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Business Acumen, Approachability, Innovative, Strategic Agility, Problem Solving, Develop, Manage, Action Oriented, Build Effective Relationships, Employment Law, Regulatory Compliance, Policy Development, Employee Relations, Leadership Development, Performance Management, Business Partner, Relocate, Values, Ethics, Trust, Resolution, Peoplesoft, ADP, HRIS, Plan, Achieve, Best Practice, Implement, Affirmative Action, Diversity, Communicate, Manager, Director, Generalist, Workflow, Workforce, Microsoft Office, Administrate, Budget, Strategy, Improvement, Interpret, Development, Coaching, Mentor, Public Relations, Metrics, Align, Alliance, Culture, Change, Drive, Human Capital, Proactive, Communication, Risk, Analysis, Recruit, Staffing, Engage, Human Resources, HR, Talent, Organization, Design, SAP, Due Diligence, Structure, Federal, State, Job, Function, Trend, Supervise, Benefit, Compensation, Branding, ROI, Reduction, RIF, AAP, EEO, 360, Infrastructure, Attrition, Reduce, Union, Virtual, EEOC, OSHA, Policies, Procedures, Safety, Forecasting, Career, Appraisal, Labor, Grievance, Advise, Orientation

Skills

HR Planning and Analysis, Employee Relations and Problem Resolution, Strategic Planning & Implementation, HRIS Programs: SAP, PeopleSoft, ADP Total Choice, ADP HR-B, Ceridian, ADP PCPW (payroll system), ADP Select Hire (recruiting system), ADP EZ-Labor (time & attendance system), Software: Microsoft Office (2000, 2003, and 2007): Word, Excel, Access, Power Point, Publisher, OneNote, Outlook, Work Process Design, Alternative Dispute Resolution (ADR), Affirmative Action & EEO, Management Coaching & Development, Rightsizing & Reduction-In-Force, Investigations , Risk Management, Change Management, Union Avoidance, Mediation & Advocacy , Best Practice Development, Building/Rebuilding Infrastructure , Direct Reports Development, Innovation Management, Process Management, Conflict Management, Manage & Measure Work, Managing Diversity, Accountability Management , Building Effective Teams, Performance Planning, 4-years Specialized Employee Relations & Engagement, 4-years Specialized EEO/Affirmative Action development, implementation & Management, 5+-years HR Generalist in conjunction with a HR Manager role

These are some of the questions we asked our climbers about their experiences with West Corporation: