At&T Work Values

Daily Duties at At&T:

• Improved the Customer Experience through end-to-end process and cycle time improvements by processing incoming accounts from 86% to 98% prior to either the 5 day electronic entry or 10 day manual entry billing cycles. Both billing cycles were also verified and entered accurately even with a skeleton crew. • Exceled at vendor negotiations, contract management, supplier negotiations and both stateside and international customer interaction. In addition, had expert proficiencies in MS Word, MS Excel, MS Access, MS Outlook and PowerPoint presentation creation/maintenance. • Supervised, prioritized and delegated tasks among seven associates in addition to training, keeping them motivated, providing emphasis on career development and succession planning. • Managed and improved supplier negotiations and contract management in support of the end-to-end billing and settlements process and financial billing systems for numerous US-Based and international customer portfolios. • Monitored Volume/Mix platform in accordance with Sarbanes Oxley controls to ensure data accuracy and integrity.

What they like about At&T:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Supervision, Project Management, User Acceptance Testing, Supplier Management, Types 65 WPM, Analytical, Domestic Relations, International Relations, Organization, Team Building, Vendor Negotiations, Contract Management, Investigations, International Trafficking, International Billing and Settlements, Office Management, Employee Relations, Modivated and Energetic, Front Desk Reception, Prioritization and Delegation, Data Entry, Customer Service, Stability, Accounts Payables, Accounts Receivables, Microsoft Office, Presentation Creation, Meeting Planner, Database Management, Special Event Coordinator, Creative Thinker, Quick Learner, International Finance, Customer Relations, Sarbanes Oxley Controls, Traffic Auditing, Financial Auditing, Travel Arrangements, Career Development, Office Equipment Maintenance, Cost Control, Spreadsheet Development, Budget Maintenance, International Customer Interaction, Financial Billing Systems, Inventory Control, Video Teleconferencing, Business Etiquette, Professionalism, Windows Outlook, Managing Difficult People, MS-DOS, Scanning Technology, Internet, Switchboard Operator, Mail Room Supervision, Flexibility, Billing Collection, Leadership, Discretion and Diplomacy, MS Access, MS Word, MS Excel, MS PowerPoint, Methods and Procedures, Written Communications, Oral Communications

Skills

P&L responsibilities, Presentation, Technology Solutions, Sales Support, International Billing and Settlements End-to-End Billing and Settlements Process

These are some of the questions we asked our climbers about their experiences with At&T: