Ibm Work Values

Daily Duties at Ibm:

SUMMERY OF DUTIES: • Served as a hardware/software technician on the Micro-channel, Netvista and Commercial/Consumer lines of IBM units. Gained knowledge of the workings, troubleshooting and repair of these units and their Operating Systems, this included selected IBM and Microsoft Operating Systems from MS 95 to XP and a array of options and features offered with each line of the units lines of systems. • Carried out and maintained improvement of customer satisfaction via QAS (Quality Analysis Statistics as well as CSAT (Customer Satisfaction Analysis Tool) and general case analysis. • Functioned as a contact for escalation of customer issues to level 2 with use of CMVC (Customer Management) escalation tools. Analyzed, Identified and generated solutions to deficiencies, which affected the CSR’s ability to delight customers. • Maintained closed looped relationships with all organizations having a direct or indirect impact on the mission of the PC Help center. • Served as a direct contact for escalations for various groups within the organization. Researched, revised, and delegated solutions to help resolve issues associated to the CSIS (CMT-Customer Management tool.). Compiled and updated escalation spreadsheets, updating and submitting escalation activity reports to the Netvisa brand/CDT (Commercial Desktops)/PWS (Power Workstations) management on a weekly basis.

What they like about Ibm:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

MS Word, Excel, Powerpoint, CRM Tool, Lotus Notes, Outlook, Visio

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Ibm: