Ibm Work Values

Daily Duties at Ibm:

SUMMERY OF DUTIES: • Served as a hardware/software technician on the Micro-channel, Netvista and Commercial/Consumer lines of IBM units. Gained knowledge of the workings, troubleshooting and repair of these units and their Operating Systems, this included selected IBM and Microsoft Operating Systems from MS 95 to XP and a array of options and features offered with each line of the units lines of systems. • Carried out and maintained improvement of customer satisfaction via QAS (Quality Analysis Statistics as well as CSAT (Customer Satisfaction Analysis Tool) and general case analysis. • Functioned as a contact for escalation of customer issues to level 2 with use of CMVC (Customer Management) escalation tools. Analyzed, Identified and generated solutions to deficiencies, which affected the CSR’s ability to delight customers. • Maintained closed looped relationships with all organizations having a direct or indirect impact on the mission of the PC Help center. • Served as a direct contact for escalations for various groups within the organization. Researched, revised, and delegated solutions to help resolve issues associated to the CSIS (CMT-Customer Management tool.). Compiled and updated escalation spreadsheets, updating and submitting escalation activity reports to the Netvisa brand/CDT (Commercial Desktops)/PWS (Power Workstations) management on a weekly basis.

What they like about Ibm:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

MS Word, Excel, Powerpoint, CRM Tool, Lotus Notes, Outlook, Visio

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Ibm: