Tek Systems/Volkswagen Work Values

Daily Duties at Tek Systems/Volkswagen:

•Provided internal technical support for Volkswagen/Audi corporate employees •Provided external technical support for Volkswagen of America (VWoA )dealerships •Provided external technical support for VWoA dealerships dealer portal connectivity functions and issues •Security administration functions including resetting/unlocking user accounts, individual access rights for corporate and dealership employees •Assisted VwoA corporate employees with connecting to the network remotely via Cisco VPN client and RSA Token •Utilized remote tools to troubleshoot and correct software issues. document printing issues and network drive mapping via Microsoft NetMeeting •Assisted with configuring new and or replacement vehicle scan tool equipment with proper network configuration settings and certificates. •Troubleshoot vehicle scanner equipment remotely utilizing PC Duo Telediagnosis tool to ensure network connectivity • Troubleshoot software applications issues/request MSOffice2003/XP; AdobeAcrobat Professional, IBM Mainframe, Warranty Saga client •Troubleshoot/configure internet proxy settings for internal/external use Internet usage •Troubleshoot Outlook 2003 mail client user profile issues/requests •Track, troubleshoot and monitor all issues/incidents through to completion via Peregrine Action Request System

What they like about Tek Systems/Volkswagen:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

customer service, helpdesk, desktop support, level 1 support, level 2 support, analyst, computer support, representative

Skills

Interpersonal Skills, Verbal Skills, Written Communication, negotiation, Problem Solving , Time management and organization , Leadership, customer support

These are some of the questions we asked our climbers about their experiences with Tek Systems/Volkswagen: